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Use cases: agent communications

Dramatically improve agent experience with

faster response times and a more tailored service

The Access Platform can be deployed to enable your International Recruitment staff to speak to your Recruitment Agents online. A strong service offering, particularly for your most valuable agents, is key to ensuring good relationships and maintaining a continuous pipeline of prospective students. Providing quick responses ensures that Agents can deal most effectively with urgent and at-risk applications.



Top tips


  • Use our Chat profile cards to create dedicated Staff and Agent Management profiles;
  • Use our Carousel promotional feature to quickly embed filtered profiles on multiple website pages;
  • Use our live chat transcripts to monitor Agent and Staff conversations, and our feedback feature to do quick quality assurance on conversations;
  • Use our individual profile URLs to send personalised chat invites to high-value Agents.

Partner examples



RMIT implemented The Access Platform to improve their service offering to ‘Platinum’ Agents. Their International Recruitment Team is now exchanging over 3000 messages per month with their Agent partners.



See their TAP page



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